Support AutoTrader.ca clients in Etobicoke through hybrid customer service, account troubleshooting, analytics, and cross-functional issue resolution.
TRADER seeks a Client Support Specialist for its flagship automotive marketplace, AutoTrader.ca. You will support clients and dealer groups, investigate concerns, and serve as an internal customer issue contact. The work includes account guidance, reporting, and coordination with Sales, Finance, Production, and Dealer Services.
Key Responsibilities: Investigate client concerns and inquiries
Troubleshoot account issues and communicate timely resolutions
Manage inbound and outbound client communications
Coordinate technical, billing, and fulfillment issue resolution
Prepare reports, presentations, and account recommendations
Requirements: Detailed, customer-focused approach
Organized ability to manage client expectations
Self-motivated individual and team work style
Strong verbal and written communication skills
Excel experience and robust analytical skills
Bring customer focus, Excel expertise, and analytical judgment to strengthen AutoTrader.ca client relationships and account support.

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📌 Customer Support Specialist AutoTrader (Ontario)
🏢 AutoTrader.ca
📍 Ontario