Merchant technical support at affirm combines troubleshooting expertise with reliable service for business partners across a remote-first workforce.
As a Product Support Specialist, you will resolve technical and operational issues for e-commerce retailers using various platforms. You will become a product and payments expert while working with Sales, Client Success, Operations, and Engineering. The role supports quick solutions, account troubleshooting, scalable processes, and merchant communication.
Key Responsibilities: Support affirm’s merchant partners across e-commerce platforms
Troubleshoot complicated technical and configuration issues
Collaborate with engineers on technical and operational resolutions
Manage multiple inquiries with appropriate prioritization




Build scalable processes and communicate feature enhancements
Requirements: Two or more years in technology, e-commerce, SaaS, or similar roles
Understanding of complicated technical systems and concepts
Ability to handle high request volumes efficiently and empathetically
Robust writing for technical explanations and relationship building
Fluency in French and English
Apply product knowledge, payments expertise, and technical troubleshooting to support affirm’s merchant partners with clarity and reliability.

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📌 Merchant Technical Support Specialist (British Columbia)
🏢 Affirm
📍 British Columbia