Manage customer service administration in Mississauga, ON, supporting watch, jewellery, and accessory repairs through SAP and logistics coordination. Handle estimates, invoicing, and client inquiries.
The Service Administrator controls administrative functions for Richemont’s repair platform dedicated to watches, jewellery, and accessories. You will manage estimates, approvals, invoicing, and credit card processing while coordinating repair movements. The position suits candidates with after-sales or customer service experience and solid organization.
Key Responsibilities: Create estimates, approvals, invoices, and process credit cards
Respond to client questions about cost, price, and delivery
Identify products and register repairs in SAP




Prepare shipment paperwork for factory transfers
Maintain weekly reports and repair inventory processes
Requirements: College or university degree in Administration or Customer Service preferred
Two to three years of progressive work experience
After-sales service or customer service experience
Microsoft Office Suite proficiency, including Word, PowerPoint, and Excel
SAP knowledge is an asset
Bring accurate administration, customer communication, SAP knowledge, and repair coordination skills to Richemont’s Mississauga service platform.

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📌 Service Administrator Customer Repairs (Ontario)
🏢 Richemont
📍 Ontario