Support Commercial Banking clients in Montreal through bilingual service, onboarding coordination, and accurate resolution of complex banking inquiries.
As a Client Service Specialist at Scotiabank, you support Relationship Managers across Commercial Banking Distribution. You coordinate internal partners, collect client information, and provide ongoing day-to-day banking support. Your work helps deliver consistent experiences while meeting service standards, regulatory requirements, and internal procedures.
Key Responsibilities: Resolve client inquiries and explain banking processes clearly
Coordinate onboarding information collection with clients and partners
Activate accounts accurately and promptly across departments




Educate clients about banking channels and available tools
Escalate service concerns when requests exceed established SLAs
Requirements: College or university degree or equivalent experience
One to three years’ financial services experience
Fluency in French and English communication
Knowledge of onboarding, Know Your Customer, and Anti Money Laundering
Microsoft Office knowledge and robust organization skills
Bring bilingual communication, client focus, and Commercial Banking service expertise to Scotiabank’s Montreal client experience team.

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📌 Commercial Banking Client Service Specialist (Quebec City)
🏢 Scotiabank
📍 Quebec City