As a Fixed Term Service Dispatcher, you will coordinate service and delivery activities between customers, drivers, technicians, and field operations to ensure secure, timely, and efficient service. Your goal will be to provide an exceptional customer experience by managing service requests, resolving issues, and ensuring customers receive the support they need. Your success will be measured by effectively prioritizing and dispatching work, solving customer concerns, and collaborating with internal teams to deliver reliable service.
Kindly note this a fixed term position beginning November 2, 2026 and ending April 29, 2027. The expected salary range for this position is $47,840 -$59,800. Placement within range will be based on relevant experience, qualifications, and skills.
What We Offer: Work Setting – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation - Including a parking allowance
Flexible Advantages Plan – Including medical and dental benefits that are both in effect from day one
Paid Vacation Wellness Support – With a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent
Irving Oil is committed to supporting a diverse and inclusive work environment.



We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Your Responsibilities: Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders
Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work
The Dispatcher is responsible for executing on the schedule that the Load builder creates with ongoing communication between the two roles
Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the sales processes to ensure customers are billed appropriately
Prioritize work and elevate emergency calls where required, rescheduling less critical work
Deliver status updates and pertinent information as required to Operations Managers and various internal parties
Bring forward and implement recommendations to optimize performance and proactively resolve issues, determining who will assist when required
Maintain call center metrics including average handle time,



after call work and returned calls
Provide guidance to Customer Service Representatives and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ requests
Your Skills: Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and positive interpersonal skills
Ability to work well with others is required
Excellent customer service skills
Your Experience: Post-secondary degree or equivalent experience is an asset
3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment
Team player that can accept shared responsibility
As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.

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📌 Fixed Term Service Dispatcher (New Brunswick)
🏢 Irving Oil
📍 New Brunswick