Support student financial records at the University of Ottawa using bilingual client service and detailed accounting analysis. This employee role is based at Main Campus.
Reporting to the Associate Supervisor of Customer Service, the Intermediate Information Officer advises students about statements, payments, reimbursements, and financial arrangements. The position also evaluates requests, updates records, analyzes invoices, and follows up with university services. Success requires accurate explanations, sound judgment, and professionalism with clients.
Key Responsibilities: Greet and advise students about financial records and payment methods
Explain statements, tax documents, policies, deadlines, and procedures
Process refunds and monitor administrative deadlines for files




Update student and vendor information in financial systems
Classify confidential files and draft internal procedural guides
Requirements: Post-secondary administration or accounting education, or equivalent experience
Two years of client service experience as a contact person
Experience entering and verifying data accurately
Two years interpreting, explaining, and applying policies
Bilingual English and French communication, oral and written
Bring bilingual communication, accounting knowledge, and careful record management to student financial services at the University of Ottawa.

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📌 Student Accounts Information Officer (Quebec City)
🏢 University of Ottawa
📍 Quebec City