Bring customer service and animal care knowledge to the Ontario SPCA as a Customer Care Representative supporting adoption inquiries and families. Serve the public, donors, and volunteers through telephone reception, email, and social media interactions.
This Customer Care Representative provides customer care for the centre and supports compliance with its policies and procedures. The work combines adoption counselling, relinquishment counselling, volunteer coordination, and general animal care questions. You will help create seamless adoption experiences while supporting clients and animals.
Key Responsibilities: Greet visitors and gather information about customer needs
Advise the public on adoptions, relinquishment, and animal care




Support adoption inquiries and explain the adoption program
Coordinate foster supplies and appointments with foster parents
Process service and adoption payments
Requirements: One to three years of customer service experience
Previous clerical experience
High School Diploma or equivalent
Ability to lift 18 kilograms and control 45 kilograms
Open availability on weekdays, weekends, and holidays
Support animal adoptions through compassionate customer care, public guidance, clerical work, and animal welfare services at the Ontario SPCA.

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📌 Animal Adoption Customer Care Representative (Ontario)
🏢 The Ontario SPCA and Humane Society
📍 Ontario