Timber-Tech Truss LP. - Account Support Representative (Aldersyde)
Full time | UpSourced HR | Canada

Posted On 10/22/2026

Job Information
Manufacturing

Work Experience Fresher

55,000-65,000

City Aldersyde

State/Province Alberta

T2T

Job Description
The Account Support role holds a critical responsibility within Timber-Tech. Their primary function is in supporting the sales and production process by managing project intake, preparing accurate estimates, coordinating between customers, sales, and design teams, and ensuring seamless project execution from quote to delivery. This role is highly detail-oriented and process-driven, acting as the central hub for communication and coordination across departments while delivering a professional and responsive customer experience.

Hours: Monday-Friday 8:00AM-5:00PM

Key Responsibilities
Customer Relationship Support:

Help Build and maintain strong relationships with:

Residential builders (custom, production, and small-volume)

Agricultural clients (farm owners, contractors, project managers)

Framers and framing crews

Architects, designers, and engineers

Position yourself as a trusted advisor, not just a supplier

Periodically participate in site visits and client check-ins

Maintain high client retention through responsiveness and value delivery

Project Intake & Order Entry:

Receive and review incoming project requests from builders, contractors, and sales representatives

Accurately input job details, specifications, and timelines into internal systems

Validate completeness of information prior to estimating and design handoff





Maintain organized and up-to-date project records

Coordination with Design & Production:

Act as liaison between customers, sales, and design teams to ensure clarity on project requirements

Submit complete and accurate design requests and manage revisions

Track project progress through design, engineering.Proactively identify and resolve potential issues or gaps

Validate customer needs to ensure a clean handoff to design

Prepare material cost estimates for truss packages based on project drawings and specifications from design

Generate clear, accurate, and timely quotes for customers and/or sales reps

Ensure pricing aligns with company guidelines, margins, and current material costs

Credit/application coordination with finance when required

Serve as a primary point of contact for customer inquiries related to quotes, design, timelines, and order status (Pre-Production)

Follow up on outstanding quotes and active opportunities with sales reps and/or clients

Maintain regular communication to ensure a smooth customer experience

Support outside sales with documentation, updates, and coordination

Order Management & Delivery Coordination:

Convert approved quotes into production orders

Confirm project details,



delivery requirements, and timelines with customers

Assist, when needed, delivery scheduling with production and logistics teams

Communicate any changes or delays proactively to pricing and or design

Administrative & Process Improvement:

Review builder portals (where applicable) daily for project updates and coordination

Maintain CRM and ERP system accuracy and data integrity

Identify opportunities to improve workflow efficiency and communication in Sales and Design

Support documentation of processes, pricing updates, and internal procedures

Assist with general administrative tasks as needed

Qualifications & Experience

2+ years in inside sales, estimating, or project coordination (construction or building materials preferred)

Experience with truss systems, framing, or structural components is a strong asset

Ability to read and interpret construction drawings and specifications

Strong proficiency with ERP/CRM systems and Microsoft Office

High level of accuracy and attention to detail

Organization & Detail Orientation – manages multiple projects with precision

Communication Skills – clear, professional interaction with customers and internal teams

Time Management – able to prioritize in a fast-paced, deadline-driven setting

Problem Solving – identifies issues early and works toward solutions

Customer Focus – responsive, proactive, and service-oriented

Team Collaboration – works effectively across sales, design, and production

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📌 Timber-Tech Truss LP. - Account Support Representative (Aldersyde) (Alberta)
🏢 Upsourced-H
📍 Alberta