Analyze recovery performance and oversee collection strategies as a Specialist with Direct Energy in Calgary, Alberta. Support EOP and third-party portfolios.
The EOP and 3rd Party Collections Specialist executes strategy oversight, portfolio analysis, audit support, compliance monitoring, and continuous improvement. You will assess vendor activity, recovery trends, operational controls, and regulatory alignment. The position partners with internal teams and external vendors to identify opportunities and recommend actions supporting portfolio outcomes.
Key Responsibilities: Oversee approved strategies across EOP and agency portfolios
Analyze contact rates, recovery rates, productivity, and portfolio trends
Provide variance analysis and recommendations for business reviews
Monitor policy,



regulatory, contractual, and process adherence
Recommend allocation, strategy, and process improvements
Requirements: High school diploma or equivalent
Two to five years of relevant experience
Understanding of collection strategies and recovery metrics
Solid analytical, reporting, and problem-solving skills
Experience supporting audits, compliance, or recovery analysis
Apply collections strategy, recovery analysis, vendor oversight, and operational controls to support Direct Energy portfolios in Calgary.

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📌 Collections Portfolio Oversight Specialist (Alberta)
🏢 NRG
📍 Alberta