Lead enterprise customer success at SPS Commerce through strategic account planning, executive relationships, and SaaS adoption across a hybrid office model.
As a Senior Customer Success Manager, you will guide customers throughout their lifecycle and align post-sales efforts with strategic goals. You will build repeatable processes, use SPS Commerce products to drive adoption, and help customers realize value. The role supports retention, expansion, and long-term partnerships.
Key Responsibilities: Build relationships and advise customers on successful partnerships
Create plans addressing strategic goals and business challenges
Deliver revenue recovery services efficiently and effectively
Monitor account performance and implement adoption programs




Forecast expansion revenue and renewal pipelines for leadership
Requirements: Bachelor’s degree or equivalent education and experience
Two-plus years of Customer Success Management experience
SaaS environment experience or experience with SaaS clients
Experience with C-level and SVP-level executives
Robust communication, organization, listening, and time management skills
Apply customer success leadership, executive communication, and SaaS expertise to grow adoption and value for SPS Commerce customers.

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📌 Senior Enterprise Customer Success Manager (Ontario)
🏢 SPS Commerce
📍 Ontario