Operations & Awards Officer (Term Position)
This is a term position until May 31, 2028.

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.
We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity
The Development department at Banff Centre plays an important role in advancing the purpose, mission and vision of Banff Centre. This department’s roles include raising and stewarding public and private sector funds for priority projects and programs, strengthening supporter relationships, increasing supporter loyalty, acquiring recent supporters, advancing alumni relations and managing an awards program.

Toward this role, the Operations & Awards Coordinator (or “OAC”) carries out effective operational services and awards administration for the Development team. The OAC provides exceptional and differentiated services in the following four key areas:

Financial transactions administration
Database administration
Awards administration
General operations

The OAC regularly handles sensitive financial and personal information and must at all times act with confidentiality and discretion, ensuring that information is used in an ethical manner. Exceptional care must be taken to preserve and enhance the good reputation of Banff Centre and its programs.

Roles and Responsibilities
Reporting to Director, Grants, Awards and Operations, below are some key accountabilities:

Financial transactions administration

Post details of pledges and other payables
Prepares and sends pledge payment reminders to donors
Processes credit card transactions, gift batches and cash-outs, including for donations,



sponsorship, grants, gifts of shares, sales and other revenue
Electronically files relevant supporting documents
Issues and sends receipts including charitable tax receipts in compliance with Canada Revenue Agency guidelines
Processes purchase and payment requests for department-related expenses
Orders office supplies within budget

Database administration (Blackbaud Raiser's Edge NXT)

Adds and edits constituent and gift records
Processes gifts and event registrations
Builds queries, exports, lists and reports to support functions such as for donation and events tracking, donor recognition lists, e-marketing, and direct response mail campaigns
Prepares and outputs receipts, letters and other correspondence as needed
Performs data analysis; assesses and ensures data hygiene
Regularly participates in relevant training, webinars and conferences in order to upgrades skills and knowledge of the system
Awards administration
Adds and updates endowment and awards records in Fundriver and Raiser’s Edge NXT
Tracks upcoming Arts and Leadership programs and pulls scholarship recipient data from the campus Student and CRM systems
Matches endowed and other restricted named scholarship funds to appropriate scholarship recipients, working closely with the Arts and Leadership teams
Notifies scholarship recipients of awards and requests electronic donor thank you letters
Compiles all thank you letters and bios for submission with annual donor reports
Regularly provides program and scholarship recipient updates to appropriate members of the Development team
Posts all scholarship data and thank you letters to Raiser’s Edge NXT

General operations

Organizes, files, culls and archives electronic files
Annually organizes, culls and archives on-campus donor financial files, conducts office inventory, and performs an office health & safety review as needed
Prepares donor recognition lists, mail merges and letters as needed
Identifies, develops, updates and implements written operational procedures




Suggests and develops innovations for greater office efficiencies and information access
Engages in the set-up, orientation and training of new staff

Qualifications and Educational Requirements
A college diploma, or equivalent work experience in a field such as non-profit administration, fundraising management, post-secondary education administration, or business administration
At least three years related experience preferably in a Development or Advancement office
Blackbaud Raiser’s Edge and Raiser’s Edge NXT Fundamentals and Professional certification; confident and experienced with using multiple databases for the purposes of data entry, queries, exports and analysis
Advanced skills working in a Microsoft Office environment with Word and Excel
A purposeful and analytical thinker who pursues goals with energy, spirit and enthusiasm
Excellent interpersonal and communication skills (written and oral)
Enjoys working in a team
Self-directed and able to take initiative
An appreciation of, and participation in, the arts, leadership, and mountain cultures or similar environments is an asset
Strong commitment to customer service and relationship-building
Quick to learn, adaptive to change, and take on new tasks willingly
Exceptional attention to detail and commitment to accuracy
Experienced at multi-tasking, planning, organizing and coordinating projects efficiently and effectively within (often tight) deadlines, with a “can-do” positive, attitude
Superb time management skills

Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a 6-month probation period.
The annual salary for this position is between $48,443 - $50,856 depending on experience, based on working 40 hours per week.
Opportunity for a Hybrid work environment (3 days in the office, 2 days remote)
The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Benefits of working at Banff Centre are:
Transitional staff housing (based on availability)
Professional development
Employee Assistance Program
Health care spending account
Staff cafeteria and restaurant discounts
Onsite fitness facility at a discounted rate - first month free for new staff!

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📌 Operations & Awards Coordinator (Term Position) (Alberta)
🏢 Banff Centre for Arts and Creativity
📍 Alberta