Support Laura and Melanie Lyne customers through phone, email, and live chat while delivering accurate, responsive service across multiple channels.
Reporting to the Manager of Customer Care, this Customer Service Representative maintains satisfaction for Laura and Melanie Lyne customers. The position handles inquiries about shopping, orders, shipping, returns, promotions, and products. Strong communication, empathy, and problem-solving skills support professional resolutions.
Key Responsibilities: Manage phone calls, emails, and live chat simultaneously
Resolve customer concerns professionally and efficiently
Answer questions about orders, returns, shipping, and promotions
Investigate complaints and identify potential service gaps
Document inquiries,



interactions, and resolutions in case systems
Requirements: One year of customer service or call centre experience preferred
Previous retail experience considered an asset
Availability for full time weekdays, evenings, and weekends
Strong communication, organizational, and problem-solving skills
Proficiency navigating multiple computer systems efficiently
Bring empathy, communication, and problem-solving skills to customer care supporting Laura and Melanie Lyne shoppers across every channel.

#J-18808-Ljbffr

📌 Laura Customer Service Representative (Quebec City)
🏢 Laura Canada
📍 Quebec City