Position: Bilingual Customer Service Representative
Location: Toronto, ON
Salary: $25-$28 per hour
Job Type: 6 months (with potential for extension)
Work Model: Hybrid (1 day on-site)
Posting Type: Open vacancy
Are you fluent in English and French and enjoy helping people? Join our client, a respected non-profit organization, where your work will support important programs and ensure a positive experience for community members. As a Bilingual Customer Service Representative, you'll be the friendly voice assisting supporters and providing clear, professional guidance.
What You'll Do: Answer inbound calls in English and French.
Provide clear, accurate information about programs, policies, and processes.
Assist supporters with completing contributions and updating their records.
Resolve inquiries in a timely and professional manner.
Maintain detailed records of interactions.
Collaborate with internal teams to ensure a smooth supporter experience.
What You Bring: Fluency in English and French (spoken and written).
Excellent communication and interpersonal skills.
Customer service or call center experience preferred.
Detail-oriented with robust organizational skills.
Able to work independently and collaboratively as part of a team.
All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.