Become a Service Delivery Manager at Fortinet and drive the success of SOCaa S implementations. This role focuses on enhancing customer experiences through effective service delivery and issue resolution.Reporting to the Team Lead, you will manage client relationships while ensuring the successful delivery of SOCaa S services. In this contract position, you will oversee project performance, facilitate service reviews, and communicate necessary improvements based on customer feedback to enhance technology offerings and service delivery effectiveness.Key Responsibilities:
- Support onboarding and service delivery via close coordination
- Conduct regular meetings to improve customer satisfaction
- Manage all SDM process deliverables and status updates




- Communicate challenges and customer concerns effectively
- Document evolving processes for better resultsRequirements:
- 3+ years in customer-facing service delivery roles
- Expertise in project management methodologies
- In-depth knowledge of network security and compliance standards
- Familiarity with log analysis and ITSM platforms
- Bachelor’s Degree in relevant field or equivalent experienceLeverage your problem-solving skills and service management expertise to elevate Fortinet's SOCaa S service delivery.#J-18808-Ljbffr

📌 Fortinet Service Delivery Manager Position (Burnaby)
🏢 Fortinet
📍 Burnaby