Lead client service transformation in Toronto through fund operations expertise, hybrid work, and robust stakeholder communication across financial services teams.This 12-month contract suits an experienced Manager overseeing daily operations while delivering major back-office transformation. You will support fund operations, client servicing, operational controls, and Canadian workstreams. The position involves collaboration with global teams, senior stakeholders, and international project partners.Key Responsibilities:
Act as escalation point for complex client service inquiriesOversee fund operations, recordkeeping, servicing, and controlsLead planning, testing, readiness, and milestone trackingCoordinate stakeholder communications, governance updates,
and reportingStreamline processes and implement sustainable operational improvementsRequirements:
10+ years in client service or fund operationsUnderstanding of mutual funds, ETFs, or transfer agencyExperience managing escalations and third-party providersProject management and transformation delivery capabilitiesKnowledge of regulatory requirements, controls, and risk managementApply client service leadership, fund operations knowledge, and transformation expertise to strengthen Canadian operational delivery in Toronto.
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