Assess AI capabilities in Genesys Cloud as an Organizational Design Consultant, shaping knowledge management, governance, and operating models for enterprise clients.Miratech seeks an Organizational Design Consultant with 8+ years in technology consulting and complex technology-enabled solutions. Translate business requirements into practical recommendations for AI-enabled services. Apply organizational design, stakeholder management, contact center platforms, and knowledge management expertise to define sustainable ownership and processes.Key Responsibilities:
Assess organizational structures, roles, responsibilities, and knowledge capacityIdentify gaps in ownership, resources, processes, and capabilitiesDevelop RACI matrices across the content lifecycleEvaluate centralized, federated,



and hybrid operating modelsRecommend transition plans, training, communication, and organizational risk actionsRequirements:
8+ years designing complex technology-enabled solutionsExperience translating business requirements into solution recommendationsExperience with contact center or customer experience platformsGenesys Cloud experience preferredEligibility for Government of Canada security clearanceBring AI-enabled service design, RACI development, and stakeholder management expertise to Miratech's Genesys Cloud consulting work.
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📌 Ai Organizational Design Consultant Winnipeg
🏢 Miratech
📍 Winnipeg