Own Scotch customer onboarding through go-live, combining technical troubleshooting and project management in a highly customer-facing implementation role.As a Senior Customer Implementation Specialist, you will manage multiple implementations from contract signing through successful launch. You will coordinate hardware installation, software configuration, training, and go-live support while maintaining proactive communication. The role serves liquor retailers using Scotch’s POS, payments, inventory, and reporting platform.Key Responsibilities:
Own onboarding from contract signing through successful go-liveManage timelines, milestones, action items,



and documentationConfigure and deploy Scotch’s POS platformCoordinate hardware installations and customer trainingTroubleshoot issues and partner across teamsRequirements:
4+ years in onboarding or software implementationExperience managing complex customer implementationsStrong project management and organizational skillsTechnical aptitude with hardware and software troubleshootingWillingness to travel regularly for installationsBring customer ownership, implementation expertise, and technical problem-solving to Scotch’s growing retail technology platform.
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📌 Senior Customer Implementation Specialist Stirling Rawdon (Stirling-Rawdon)
🏢 Scotch
📍 Stirling-Rawdon