Drive customer understanding in clean energy as the Product Knowledge Manager at dcbel Inc. This role emphasizes creating explicit, structured knowledge around cutting-edge energy solutions.
In this influential role, you will be instrumental in shaping the way customers and partners perceive dcbel's products. Partnering with cross-functional teams, you'll develop a robust knowledge repository that simplifies complex information and reinforces customer trust. You will take the lead in defining frameworks for AI-assisted content creation, ensuring accuracy and consistency across all platforms.
Key Responsibilities:



- Develop and structure customer-focused knowledge experiences - Collaborate with product and support teams for cohesive messaging - Ensure comprehensive governance of product documentation - Set standards for content quality and AI involvement - Identify and address knowledge gaps proactively
Requirements: - 5+ years in knowledge management or related activities - Proven skills in building effective knowledge architecture - Robust judgment and critical thinking abilities - Systems-oriented mindset with a focus on accountability - Proficient in translating technical concepts for end-users
Lead the charge in making clean energy accessible with your knowledge management expertise at dcbel.#J-18808-Ljbffr

📌 Dcbel Product Knowledge Manager Winnipeg (Canada)
🏢 dcbel
📍 Canada