As part of the Service Department team, the Service Administrator/Data Entry Clerk is responsible for the day-to-day service support functions of the department. This will include but is not limited to administrative support to the Service Coordinator, Service Manager and Service Technicians. Strong customer service experience, proficient computer skills and a high level of professionals while working in a team environment is required.

Technical, organizational and communication skills are essential.

Responsibilities:

· Review previous day work orders submitted by Service Technicians

· Review and match service call forms with work orders to ensure paperwork is complete and accurate and matches previous days schedule

· Input completed service work into Service Call Report and or MRP System as required

· Update service call status in Service Fusion

· Create New Service Call forms/Follow up Forms based on previous days work (Service Fusion) assist Service Coordinator

· Assist Service Coordinator in revising service schedule as required

· Label work orders with any additional information for Accounts Receivable department i.e. Billable, Non-Billable, Warranty, Hold and Combine, Part of Project etc.

· Submit work orders to Accounts Receivable for billing

· Assists Coordinator with updating and revising Van Inventory Sheets as required

· Assist the Service Coordinator to review parts request forms and decipher urgency of parts required i.e. emergency parts, short lead time parts, long lead time parts, parts to be quoted

· Assist the Service Coordinator to submit replacement parts requested to be purchased to Procurement as required





· Assist Service Coordinator to create service call forms for next day and current weeks service calls

· Print service call forms, preventative maintenance and combustion analysis forms for quarterly scheduled work

· Monitor and track Service Technicians required documentation i.e. valid gas license, drivers license, passport, etc.

· Monitor and track Service Technicians training certificates to ensure up-to-date i.e. Fall Arrest, Working at Heights, Forklift etc.

· Adhere to all company policies and procedure

· Perform any other duties that may be superficially or generally assigned

· Adhere to all company policies and procedures

· Perform any other duties that may be superficially or generally assigned

Additional Responsibilities:

· Ability to properly execute tasks in a high-volume environment

· Ability to work as a team member in order to provide efficient and effective data entry operations

· Collaborate effectively with your team, sharing insights and strategies for streamlining the data entry process

· Effective oral and written communication skills

· Maintains standards of confidentiality with respect to private information

· Prioritize assignments according to deadlines

· Ensure a positive and professional attitude while working with your peers

· Available to work additional hours when required

Required Knowledge and Experience:





· Minimum 2 years of experience in data entry or administrative roles is an asset.

· Fast and precise typing skills, complemented by a keen eye for detail.

· Demonstrated ability to learn current software swiftly and adapt to evolving technology.

· Comfortable working with spreadsheets

· An eagerness to absorb new knowledge and adapt to the evolving needs of the department

· Experience using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint etc.)

· Solid attention to detail with extensive priority management and organizational skills

· Excellent written and verbal communication skills

· Strong organizational and planning skills

· Ability to identify opportunities, multitask and manage time effectively

Effort:

· Frequent periods of mental and visual concentration during computer work and analyses

· Frequent interruptions which require the ability to juggle several priorities and refocus quickly

· Involves some walking throughout plant

· Volume of work is steady with periods of high demand and time pressures

Working Conditions:

· In person, most work is carried out in a typical business office with occasional visits to the shop floor which requires wearing personal protective equipment

· Exposure to elements such as dust, temperature and noise during time spent on shop floor

· Hours are: 8:00 a.m. – 4:30 p.m., Monday to Friday.

Job Types: Full-time, Permanent

Pay: $52,000.00-$56,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Experience:
- Administrative: 2 years (required)

Work Location: In person

📌 Service Administrator/Data Entry (Brantford)
🏢 LC Bakery Equipment Services
📍 Brantford