Shape practical ServiceNow solutions using strong requirements analysis and ITSM expertise in a hybrid contract with one in-office day.

This Senior Business

Analyst role sits between business stakeholders and technical teams within a growing ServiceNow practice. You will gather requirements, analyse underlying problems, and translate needs into scalable platform solutions. The work spans delivery, platform evolution, and stakeholder management.

Key Responsibilities: Gather requirements and translate them into ServiceNow solutions Challenge needs and uncover underlying business problems Recommend configuration or customisation using ServiceNow best practices Support applications, workflows, integrations, testing,



and quality assurance Help optimise platform management and user experience Requirements: Business Analyst experience within a ServiceNow setting Strong ServiceNow ITSM and ITIL methodology understanding Broader understanding of ServiceNow platform capabilities Strong analysis, requirements gathering, and stakeholder management skills Ability to translate business problems for technical resources Apply ServiceNow ITSM, stakeholder management, and solution design expertise while helping expand an organisation's evolving platform practice.

📌 ServiceNow Business Analyst ITSM (Calgary)
🏢 Hammehr Talent Consultants
📍 Calgary