Required Skills & Experience

3-5 years of experience in an operations-focused role, ideally supporting billing, accounting, pricing, or programs

Strong ability to work quickly and accurately in a fast-paced, operational environment

High level of attention to detail, especially when working with billing and financial data

Solid organizational skills, with the ability to navigate multiple systems and workflows

Proven experience working cross-functionally to solve operational issues

Ability to learn new systems and processes quickly

Managing and organizing spreadsheets

Working with existing formulas (e.g., VLOOKUP/XLOOKUP)

Data sorting, validation, and reconciliation

Experience operating at a manager level, with the ability to manage work independently (no people management required)

Ability to work fully independently with minimal oversight

Nice to Have Skills & Experience

Power BI

Other billing or reporting platforms

Prior exposure to discount, pricing, or promotional programs

Support the ongoing operations of a discount program, ensuring discounts are applied accurately and consistently





Review job orders and system data to validate that discounts have been properly applied prior to billing

Investigate and resolve discount or billing issues by working cross-functionally with internal teams (billing, accounting, operations, systems)

Rely heavily on internal systems to track, verify, and correct discount applications

Manage shared inboxes and incoming requests by:

Reviewing emails

Understanding the issue

Identifying the root cause

Implementing or coordinating the fix

Identify operational gaps and collaborate with partners to mitigate future issues

Report on trends, successes, and errors related to discount usage and billing accuracy

Maintain organized tracking and documentation using spreadsheets and reporting tools

Compensation:
$27-32/h

Exact compensation may vary based on several factors, including skills, experience, and education.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

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📌 Product Operational Specialist (Ontario)
🏢 Insight Global
📍 Ontario