Lead retail operations through opening, closing, staff supervision, and cash management while delivering robust customer service each assigned shift.
The Retail Experience Lead oversees daily store operations and guides team members during an assigned shift. This role maintains product presentation, reinforces company standards, and supports cashiers. Responsibilities include customer assistance, staff education, administrative duties, complaint escalation, and compliance leadership.
Key Responsibilities: Open and close the retail store
Activate and deactivate security alarms
Supervise staff and assist cashiers
Maintain store appearance and product presentation
Escalate employee issues and customer complaints
Requirements: Two years of retail industry experience
High school diploma or GED
Provincial Cannabis Certification
Experience in all aspects of customer service
Cash management experience and communication skills
Bring retail leadership, cash management, compliance education, and customer service skills to daily store operations.

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📌 Retail Operations Shift Lead (Ontario)
🏢 FIKA
📍 Ontario