Support Membee customers through live chat and tickets while improving AI-assisted service for membership software users. This is a remote, one-year contract.
As an earlier-career Product Support Specialist, you will support membership, events, finance, CRM, and website tools. You will write help content, build in-product guidance, improve Buzz, and share customer insights with product and engineering. The role reports to the General Manager, Care.
Key Responsibilities: Answer live chats and support tickets thoroughly
Write help content and build in-product guidance
Review Buzz answers and address support gaps
Trace ticket causes and recommend improvements
Document usability patterns for product and engineering
Requirements: Two or more years supporting SMB or enterprise SaaS
Explicit, structured writing for articles and reports
Strong root-cause thinking about customer problems
Comfort with AI tools and improving customer outcomes
Curiosity about membership-based organizations
Bring customer support, structured writing, and AI curiosity to improve Membee’s SaaS experience for lean organizations.