If you love animals and travel, are highly organized and are well-versed in the etiquette of excellent customer service, Worldwide Animal Travel has a career for you!

Worldwide Animal Travel is the leading Canadian, full-service pet relocation company with offices in Vancouver and Toronto. We’ve been providing pets with the true VIP travel experience since 1998, and it shows! This is a fast-paced environment that revolves around the safety of family pets.

We are looking for a full-time Pet Travel Coordinator for our Vancouver office.

Reporting to our Vancouver Operations Manager, the Pet Travel Coordinator will build and maintain relationships with our customers, their furry friends, the airlines, and destination agents. You will be the trusted point of contact and the face of Worldwide Animal Travel.

You will be responsible for the coordination of a client’s pet reservation and travel plan, from the customer’s estimate acceptance to the secure arrival of their pet at destination or delivery to the customers’ home. What makes the role unique is that you will work with airlines, fellow pet transportation industry experts, and caring pet parents as you orchestrate reservations, organize veterinary documents to meet destination requirements, to achieve the safe relocation of well-loved pets to their family homes.

Your responsibilities:

Manage, prioritize and answer questions from customers
Manage incoming requests for bookings/reservations and prepare the paperwork required for pet relocation
Maintain constant communication with the customer from initial booking until the end of the trip
Anticipate needs by being familiar with the import requirements for countries around the world

What you need to succeed:

If you’re still reading, that means you’re excited! To set you up for success from the start, you’ll need to have a:

Min. of 2 years of customer service experience
Proven communication skills, both written and verbal
Proactive person who takes initiative
Problem-solver
Self-motivated and able to work with limited supervision
Post-secondary education and/or training in customer service, communications or equivalent

Successful candidates will have the following skills:

Proven ability to work well under pressure
Able to meet tight deadlines
Take initiative and be reliable
Effective interpersonal skills
Flexible and able to adapt
Work well as an active team player




Use sound judgement and be able to troubleshoot issues
Extremely well organized

Candidates must be eligible to work in Canada.

Only candidates selected for an interview will be contacted.

Are you looking to work with Worldwide Animal Travel?
Monica helped us arrange my cat and dog journey from Canada to the UK, and she was wonderful throughout the entire process. She was patient, responsive, and incredibly helpful with all the paperwork and travel details. Moving pets internationally can feel overwhelming, but Monica made everything much easier. Both pets arrived safely, and I’m so grateful for the care she put into their journey. Highly recommend!

Worldwide Animal Travel was excellent to deal with for our dogs love from Canada to Hawaii. They were very organized and prepared, and always communicated in a timely manner. Would very much recommend Worldwide Animal Travel for your pet relocation needs.

Wendy Skelly

I couldn't have shipped my 3 cats without their help. Every step of the way paperwork was checked for me before the next step and boy was there a lot of paperwork! Great communication and Monica always had the answers. Thank you!

Paul Woodhouse

We couldn’t be happier with Worldwide Animal Travel and, in particular, our coordinator, Tema, who helped us navigate the incredibly complicated process of relocating our three beautiful Burmese cats from West Vancouver to Saigon. From start to finish, Tema handled every detail with exceptional professionalism, competence, and care. She has an impressive depth of knowledge about every aspect of international pet travel and was incredibly responsive to all of our questions. Most importantly, she gave us the peace of mind we needed at every stage of what was, for us, a very stressful journey. I was especially impressed by the care she took in reviewing the documentation prepared by our veterinarian and the CFIA. She identified errors and omissions that needed to be corrected before we travelled—exactly the kind of details that could have caused serious problems if they had gone unnoticed.



I truly cannot give enough praise to Worldwide Animal Travel for their expert assistance and guidance at every step. Their knowledge, attention to detail, and genuine concern for our pets made an enormous difference. And the best part of all? Our three fur babies arrived safely in Saigon and are happily exploring their new territory as I write this! Thank you, Tema, and thank you to the entire Worldwide Animal Travel team. We are eternally grateful! Five stars without hesitation.

No doubt that I had 100% satisfaction with Worldwide Animal Travel's customer service and other experience! Sahar knows her job well and able to solve all of my questions along the way! Now the huskies are happily exploring Australia.

P. C.

Incredible experience! Tima (Fateme) and the team was able to help me smoothly relocate my two wonderful cats (from Vancouver to the Philippines) within relatively short notice (1.5 months)! Even if the task had been a tricky one due to timing, Tima and her team worked relentlessly to get everything done for us, and were successful with every single goal + promise. Yes, the services may be pricey, but you most certainly get what you pay for. The stress and burden they were able to alleviate from me was basically priceless, and most importantly, both of my cats were able to make it to me safe. 5/5, will highly recommend! :)

Shipping my dog overseas was a complex ordeal made much more manageable with the help of WWAT. They also took excellent care of him in transit and we were all reunited happy and healthy on the other side. Very grateful for the service.

Jusleen Sangha

Sahar made the very difficult process of moving my dog from Canada to New Zealand so much easier! I can’t thank her enough for all her help.

dawn vanderloop

Wow. Where to start. The whole process was easy and on time. They took our fur babies from Canada to Holland. It was a breeze on our end, they handled everything! We got updates every step of the way. I was a bit worried having a pug nosed dog, but didn’t need to worry at all. They knew the flight rules regarding heat, crates, time between flights and booked everything. Our babies had an overnight in Toronto and Frankfurt, Germany. Stella was taken for walks and Phoebe was provided a litter box. See below for some photos. Stella enjoyed the experience and Phoebe, well what can I say, she is a cat and was pretty ticked.

#J-18808-Ljbffr

📌 Pet Travel Coordinator (British Columbia)
🏢 Worldwide Animal Travel
📍 British Columbia