Elevate customer experience as a Bilingual Inforce Policy Specialist at Manulife in Halifax, Nova Scotia. This hybrid role focuses on resolving inquiries and ensuring client satisfaction.As a key member of the team, you'll utilize your bilingual skills to handle sensitive customer issues effectively. Your responsibilities will include communicating resolutions and applying premium payments while meeting quality targets. You will also handle general billing inquiries and process various transactions.Key Responsibilities:Handle sensitive issues for customer satisfactionProvide communication for inquiry resolutionsApply premium payments and manage banking detailsProcess transactions like refunds and wire transfersContribute to team performance objectivesRequirements:Bilingual in English and FrenchPost‐secondary education or equivalent experienceStrong verbal and written communication skillsKeen attention to detail and analytical abilitiesPrevious experience in customer serviceYour skills in bilingual communication and customer service will play a crucial role at Manulife.