We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

Must Skills

- debugging SnapLogic pipelines
- SRepo Database
- SREPO
- Ultrapipelines
- Groundplex
- Snaplex
- Snapgpt

Exp: 5+ years at least

Key Responsibilities

- Provide L2/L3 support for SnapLogic integrations and data pipelines.
- Monitor integration jobs, scheduled tasks, and production interfaces.
- Investigate and resolve integration failures, data issues, and performance bottlenecks.

- Perform root cause analysis (RCA) and implement corrective actions.
- Support API integrations, REST/SOA services, and file-based interfaces.
- Troubleshoot data transformation, mapping, and routing issues.

- Work closely with business users, application teams, and external vendors to resolve incidents.




- Support deployment activities and post-release validations.
- Monitor error queues, logs, and alerts to ensure integration stability.

- Create and maintain support documentation, knowledge articles, and operational runbooks.
- Participate in on-call support and production issue management.

Required Skills

- 8+ years of experience in Application Support or Integration Support.
- Hands-on experience with SnapLogic pipelines and workflows.
- Good understanding of ETL, data integration, and API concepts.

- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.
- Strong SQL skills for data validation and troubleshooting.
- Experience with incident management and ticketing tools such as ServiceNow or Jira.

- Positive understanding of integration monitoring and error handling.
- Strong analytical and problem-solving skills.

Preferred Skills

- Experience with ERP, CRM, WMS, or Supply Chain applications.

- Exposure to cloud platforms such as AWS or Azure.
- Knowledge of API Management and middleware platforms.
- Experience with scheduling, automation, and batch processing.

📌 SnapLogic Support Engineer (Canada)
🏢 W3Global
📍 Canada