Company Overview
ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

Company Overview
ECCO Supply™, a division of The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

Position Summary
The Counter Sales Associate is a hands‑on role, responsible for serving customers, processing orders, and supporting warehouse operations. As a key member of our team, you will provide exceptional customer service while ensuring inventory is received, organized, and shipped accurately. This position offers a unique opportunity to develop both sales and operational skills in a fast‑paced, team‑oriented environment.

Key Responsibilities

Assist customers at sales counter, by phone, and via email while providing high level of customer service and problem solving; as well as submitting orders and providing quotes

Contact customers when back orders are available while making sure to update time and date of call on invoice

Educate customers on features and benefits of products in order to improve related sales and customer satisfaction

Increase sales and average order size by means of cross‑selling, upselling, add‑on sales and offering promotional sale items

Input all invoices into the system with detailed descriptions and quantities properly specified





Keep proper track of invoices and do daily check‑ups to avoid any shipping errors

Maintain an up‑to‑date sales data base with pricing, specifications, etc.

Handle inquiries from other sales‑branches professionally, courteously, and as efficiently as possible

Provide support to Outside Sales Team on customer service tasks when they are out of office

Assist with quotes/pricing of jobs when required by the Branch Manager/ Wholesale Manager

Qualifications

Post – Secondary Education – an asset

Previous Order Desk and/or Sales experience – an asset

Previous experience in HVAC, manufacturing or related industry – an asset

Desire to be a long‑term employee and contribute to the company’s overall success

Strong computer skills, with the ability to multi‑task data‑entry and order processing efficiently

Ability to adapt/response to different types of personalities

Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently

Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

Why Join ECCO
For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long‑term career pathways.



Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the chance to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well‑being, growth, and long‑term success

Due to the volume of applications received, only candidates whose qualifications closely match the requirements of this role will be contacted

Beware of Recruitment Scams
Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

Non‑Discrimination Statement
ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer
Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

All offers of employment are contingent upon the successful completion of a background check **

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📌 Counter Sales Associate (British Columbia)
🏢 ECCO Supply™
📍 British Columbia