Support Vidir customers with mechanical and electrical equipment through hands-on service coordination, call triage, and accurate ERP documentation. This customer-facing position is not IT helpdesk support.
As a Level 1 Technical Support Specialist, you will provide first-contact support after vertical storage system installation. You will manage service workflows, guide customers through existing troubleshooting materials, and escalate complex issues. Success requires customer service experience, strong communication, computer literacy, and careful administration.
Key Responsibilities: Serve as the first contact for customer support inquiries
Triage calls and resolve issues within available guidance
Escalate complex issues to Level 2 specialists
Schedule service and coordinate with service partners
Document requests, updates, interactions, and invoicing information
Requirements: Prior customer-facing support or service experience preferred
Experience with ERP software such as Syteline, SAP, or Dynamics
Accurate data entry and detailed record keeping
Excellent verbal and written communication skills
Proficiency with Outlook, Word, Excel, and recent programs
Bring customer service, technical troubleshooting coordination, and ERP workflow skills to Vidir’s Level 1 support team.