Job Title: Collections Specialist - Calgary
Hybrid work: Remote 2 days/week following probationary period

Base salary: Compensation based on skills and experience

Who we are
MLT Aikins is a full-service law firm of more than 375 lawyers across the four western provinces. Named one of Canada’s best law firms by the Globe and Mail, MLT Aikins is the only law firm to have offices in Vancouver, Edmonton, Calgary, Saskatoon, Muskeg Lake Cree Nation, Regina and Winnipeg. As one of the largest firms in Canada, we have the bench strength and geographic scope to meet the increasingly complex needs of clients.

Job summary
We are hiring a Collections Specialist to join our Collections team in Calgary. The Collections Specialist is responsible for debt recovery on behalf of clients as part of a team of lawyers, paralegals and legal assistants performing debt recovery litigation work within a broader litigation practice. The Collections Specialist conducts investigations to identify assets, evaluates collection potential, develops collection strategy, negotiates and monitors repayment terms, and prepares accounts for legal action.

Our ideal candidate is self-motivated and highly organized, with superior time management skills as well as excellent interpersonal and communication skills. We are looking for a candidate who can work independently, has excellent attention to detail, displays sound judgement rooted in tangible collections experience, can follow instructions with minimal supervision while adhering to strict compliance requirements and who thrives in a fast-paced,



professional team environment while providing superior service to our clients. As a growing and dynamic firm, we are eager to hear from qualified applicants interested in joining our high-performing and collaborative team.

Hybrid remote work is available for this position following completion of the probationary period.

Responsibilities include

Using a business-minded approach to assess files for likelihood of collection to align individual and team recovery efforts with collection potential

Making outbound collection calls and responding to inbound calls and emails in an efficient and professional manner

Monitoring and conferring with debtors and their legal counsel on settlements and payment arrangements

Communicating with the team lead, paralegals, specialists and collections administration to coordinate workflow and triage priority deliverables

Maintaining an effective and up-to-date digital file system and matter status information in the firm and client portals, utilizing strong organizational skills with exceptional attention to detail

Drafting and editing professional correspondence and documents

Effectively triaging planned and urgent work within time constraints





Completing ongoing training and participating in client audit processes to maintain compliance requirements

Qualifications include

Minimum of three years experience performing collections work at a law firm, collection agency or in-house collection department

Advanced computer skills including Adobe, Word, Excel, Outlook, Planner and Teams

Experience with document management systems, CollectLink, Techcom and Litigation Highway considered an asset

Ability to work independently and adapt to a fast-changing environment

Ability to remain composed when dealing with a diverse group of people and situations

Strong interpersonal skills and enthusiasm for working in a dynamic, team-based environment

A client-focused approach and commitment to providing exceptional service to internal and external clients

We offer

A competitive salary including individual performance bonus

Ongoing job-specific training and opportunities for professional development

Comprehensive coverage for health and wellness benefits

Access to group savings plans and investment options

Growth and development opportunities

Mentorship and support

A positive and inclusive work environment

Our Diversity Statement
MLT Aikins is an equal opportunity employer and is committed to building an inclusive and diverse work environment. Our principles of diversity, equity and inclusion create a space for everyone to collaborate, allowing us to deliver excellent and increasingly innovative legal service to our clients. We encourage individuals of a diverse group to apply to our job postings.

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📌 Collections Specialist (Alberta)
🏢 MLT Aikins
📍 Alberta