The incumbent performs diversified and complex library duties requiring specialized knowledge of procedures, policies, and library techniques. They operate within established frameworks, exercising initiative, judgement, and resourcefulness in interpreting procedures, recommending current routines, training and coordinating Library Technicians 2-4 and student assistants, and interacting with the public. Responsibilities include supporting and guiding the operation of assigned service points and fulfillment processes, and supporting shared library services (e.g., Course Reserves, Resource Sharing, and Ask Us). The incumbent has a primary role planning and coordinating fulfillment workflows, collection maintenance, and resource access to ensure physical collections remain accessible and findable.
The incumbent communicates collection maintenance priorities and refers or works collaboratively with specialized units to resolve complex issues.



The incumbent provides operational support to the Training and Support Coordinator to complete recruitment, onboarding and continuous training of student assistants. The incumbent will assist with administrative functions including the preparation and coordination of student assistant schedules and projects. The incumbent will also support the onboarding and continuous training of Library Technicians. The incumbent supports the provision of library programming related to library services, special events, orientation tours, and other forms of outreach to faculty, students, and the community. The incumbent assists in the development and continuous improvement of training resources, procedural documentation, guides, and services tools.
While primarily based in Stauffer Library and Douglas Library, duties may extend to other library locations.

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📌 Library Public Services & Physical Collections Technician (Ontario)
🏢 Queen's University
📍 Ontario