Improve help-centre findability remotely through careful search review and accurate office administration. Full-time or part-time work supports online customer service.
As a Customer Service Help Centre Search Coordinator, you review assigned online help-search reports and compare queries with approved articles. The work involves careful reading, accurate tracking, and distinguishing observations from recommendations. The content owner decides whether to revise navigation, add terms, or publish guidance.
Key Responsibilities: Review assigned online help-search reports
Compare queries with approved article titles and results
Check result pages for current, accessible information
Record terms producing no helpful result
Track reviewed terms and outstanding questions
Requirements: Curiosity and careful reading
Accurate note-taking and organized office administration
Ability to follow the employer's guide
Ability to protect personal information within approved tools
No SEO or technical writing experience required
Apply careful search analysis, accurate tracking, and customer-service awareness to strengthen online help-centre findability remotely.

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📌 Remote Help Centre Search Coordinator (Quebec City)
🏢 HRS Talent Solutions
📍 Quebec City