Support Hims & Hers patients in French and English through empathetic email and chat service. Work three days in-office and two remotely.
As a Patient Support Associate, you will serve French-speaking patients primarily while supporting English-speaking patients when needed. You will work with Support, Operations, and CX leadership to deliver personalized telehealth support. Accuracy, clear communication, and patient trust guide your interactions across Canada.
Key Responsibilities: Respond to patient requests through email and chat
Serve as primary contact for French-speaking patients
Support English-speaking patients as needed
Navigate customer service platforms and tools
Improve patient journeys with CX leadership
Requirements: Minimum one year of customer-facing experience
Native French and skilled English proficiency
Strong written and verbal communication skills
Accuracy and attention to communication details
Self-motivation, initiative, and independent work ability
Bring bilingual communication, empathetic service, and attention to detail to Hims & Hers patient support across Canada.

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📌 Bilingual Patient Support Associate (Quebec City)
🏢 Hims & Hers Health
📍 Quebec City