Support insurance claims on site in Laval using bilingual customer service, telephone communication, and administrative coordination skills. This permanent full time position works 37.5 hours weekly.
Reporting to the Claims Manager at Couche-Tard/Circle K, the Claims Customer Service Agent serves operators and customers. The position coordinates claim files, follows up with operations, clients, insurers, and adjusters, and supports the Insurance and Claims department. A DEC in secretarial studies or administration is required.
Key Responsibilities: Act as contact for bodily injury and property claims
Coordinate claim files under established billing protocols
Follow up with operations, clients, insurers, and adjusters




Handle telephone complaints related to customer service claims
Provide administrative support and prepare statistical report documents
Requirements: DEC in secretarial studies or administration
At least one year of relevant telephone customer service experience
Excellent command of the Office suite
Rigor, organization, autonomy, diplomacy, and priority management
Advanced French and English, spoken and written
Apply bilingual customer service, claims coordination, and administrative skills supporting Couche-Tard/Circle K in Laval.

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📌 Claims Customer Service Agent (Quebec City)
🏢 Circle K
📍 Quebec City