At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to assist them throughout their stay. We are looking for agile people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westi n.

Full time/Permanent
Start date: Early December

The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It’s their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.

The Groups Reservations Coordinator is responsible to support the events team in handling all wedding and banqueting functions and all group related events. They also assist the Reservations Agents and Owner relations Manager when needed.

The Wellness You Deserve:
We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal
Summer & Winter Wellness Package up to $2000/yr

What we are looking for:
A warm, people-oriented demeanor
A team-first attitude
High attention to detail and a drive to get things done

Position Requirements:
Handle incoming calls, make reservations, respond to inquiries and communicate property information about room types, location, deposits / hotel cancellations policies and marketing initiatives.
Request deposit payments and handle commission demands
Support revenue management strategies employed by utilizing up-selling techniques effectively




Manage group room and function diary inventory
Liaise with conference services, sales and conveners in a timely, efficient and friendly manner.
Produce group pick up and cut off reports
Process booking information
Monitor blocked space
All other duties as assigned

Skills & Experience:
Strong organization and planning skills
Detail oriented
Strong working knowledge of MS Office applications – Word, Excel, PowerPoint
Pleasant telephone manner with the ability to be persuasive with telephone sales skills
Ability to multi task and prioritize in a busy environment
Preferred detailed knowledge of Whistler area and available services
Previous experience in a customer service role
Must be able to build and maintain credibility and relationships with customers (internal and external)
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Lightspeed experience is an asset

General Requirements:
Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required. Length of time of these tasks may vary from day to day and task to task
Ability to provide a satisfactory criminal record check

Health & Safety:
Health & Safety is at our core!

Safety orientations to ensure you feel safe at work
Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
Monthly safety committee meetings

You're welcome here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

#J-18808-Ljbffr

📌 Group Reservations Coordinator (British Columbia)
🏢 Marriott International
📍 British Columbia