Bilingual Facilities Services Coordinator (English/French)At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating safe, productive, and exceptional environments where businesses can thrive.Job DescriptionBilingual Facilities Services Coordinator (English/French) At BGIS, we believe facility services are about more than buildings—they're about people. Every service request, every interaction, and every solution contributes to creating secure, productive, and exceptional environments where businesses can thrive. We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As the first point of contact for facility-related requests, you'll play a critical role in ensuring our clients receive timely, professional, and seamless support. If you're energized by helping people, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.About The RoleAs a Bilingual Facilities Services Coordinator, you will be part of BGIS' Operations Centre—the heartbeat of our service delivery organization. Supporting clients across multiple industries, you'll act as the vital link between our customers and the teams responsible for keeping facilities operating efficiently. Whether you're responding to a service request, coordinating a technician dispatch, or providing updates to a client, your ability to communicate effectively, prioritize appropriately, and deliver an outstanding customer experience will be key to your success.



This role offers an exciting opportunity to develop your career within a global organization while gaining exposure to facility management, service operations, and client support.What You'll DoYou will manage incoming service requests received through phone, email, and online systems, ensuring each request is handled accurately, professionally, and with a sense of urgency.Serving as the first point of contact for facility-related service requestsResponding to client inquiries in both English and FrenchCreating, updating, and dispatching work orders to internal and external service providersAssessing service requests and determining appropriate priority levelsCoordinating with technicians, vendors, landlords, and stakeholders to support timely resolutionApplying client-specific service procedures and escalation protocolsMaintaining accurate records within work order management systemsSupporting operational improvement initiatives and team projectsMaintaining confidentiality and professionalism in all client interactionsWhat Makes You SuccessfulYou understand that outstanding customer service is built on effective communication, responsiveness, and attention to detail. You enjoy helping people, remain calm under pressure, and can balance multiple priorities in a fast-moving environment. You are a natural problem solver who asks the right questions, gathers information efficiently, and works collaboratively to find solutions. Whether you're speaking with clients, technicians, facility managers, or vendors, you communicate professionally and confidently.



You are adaptable, eager to learn new systems and processes, and take pride in delivering accurate, timely support.What You'll BringThe ideal candidate will have:High school completion plus a specialized business, technical, or related courseUp to 1 year of relevant customer service, service coordination, dispatch, call centre, or administrative experienceFluency in both English and French, with strong verbal and written communication skillsStrong communication and interpersonal skillsExcellent customer service orientationStrong organizational and multitasking abilitiesAbility to work effectively in a fast-paced environmentCritical thinking and problem-solving skillsHigh attention to detail and accuracyStrong computer and keyboarding skillsA willingness to learn new systems, processes, and technologiesNice to HaveExperience in facilities management, property management, building operations, or maintenance servicesWork ScheduleThe BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year.This position requires:Flexibility to work rotating shifts between 6:00 a.M. and 11:00 p.M. ESTAvailability for weekends and statutory holidays on a rotational basisOccasional overtime, depending on operational needsReady to Make an Impact?If you're a bilingual customer service professional who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional service experiences, we'd love to hear from you.This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.

📌 Bilingual Facilities Services Coordinator (English/French) (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 BGIS
📍 Riviere-des-Prairies—Pointe-aux-Trembles