Support student wellness and accessibility services at Brock University through empathetic communication, triage, and calm verbal de-escalation. This student-facing role provides an initial point of contact.
Reporting to the Operations Supervisor, the Student Services Coordinator welcomes students, gathers information, assesses needs, and directs individuals to appropriate professionals. The role supports timely, student-centered responses within the Student Wellness and Accessibility Centre. Responsibilities also include documentation, confidential information handling, scheduling coordination, and administrative communication.
Key Responsibilities: Welcome, interact with, and direct students professionally
Assess inquiries and refer students to appropriate professionals




De-escalate emotional situations using empathetic listening
Provide information about wellness and accessibility services
Document student interactions and referrals accurately
Requirements: Social Services Worker Diploma
Front-line customer service experience in a related field
Knowledge of wellness and accessibility issues
Solid computer, administrative, and document management skills
Ability to handle crisis situations with student life personnel
Bring empathetic service, careful triage, and administrative accuracy to Brock University's student wellness and accessibility support.

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📌 Student Wellness Services Coordinator (Ontario)
🏢 Brocku
📍 Ontario