Lead retail sales and service at Toronto’s Royal Ontario Museum, using customer service and point-of-sale expertise in an onsite setting. Support daily store operations while connecting visitors with ROM merchandise.
As Assistant Manager, Retail In-store Sales & Service, you will guide retail sales associates and coordinate daily activities. You will support transactions, merchandise selections, cash desk operations, and questions about ROM galleries and exhibitions. The position requires at least one year leading or supervising teams in customer-facing sales.
Key Responsibilities: Lead store opening, closing, transactions, and payment processing
Guide associates toward accurate transactions and welcoming service
Coordinate staffing assignments with the Senior Assistant Manager
Resolve customer concerns, returns,



and special transaction requests
Maintain merchandise displays, replenishment, and stockroom movement
Requirements: High school diploma; related post-secondary education is an asset
At least one year supervising teams in customer-facing environments
Ability to motivate, coach, and support frontline employees
Point-of-sale, cash management, and daily operations experience
Adaptable availability for weekdays, evenings, weekends, and holidays
Bring retail leadership, customer service, cash handling, and merchandising experience to ROM’s visitor-focused store operations in Toronto.

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📌 ROM Retail Sales Service Assistant Manager (Ontario)
🏢 Royal Ontario Museum
📍 Ontario