Customer relationships and product adoption define this entry-level Customer Success Representative role at Smarsh, supporting clients through responsive issue resolution and account service.
The Customer Success team serves as a trusted partner and advocate for Smarsh customers. You will build relationships, promote solution adoption, manage renewals, address inbound questions, and identify ways to reinforce product value. The work includes Salesforce tracking, billing adjustments, and escalated client needs.
Key Responsibilities: Respond promptly to inbound customer calls
Resolve service problems by clarifying complaints and explaining solutions
Analyze contracts, invoices, and billing issues
Track customer discussions and outcomes in Salesforce
Process account and billing adjustments
Requirements: One or more years in customer success or inside sales
Financial or similarly regulated industry experience preferred
Excellent written and verbal English communication skills
Solid listening, influencing, and training abilities
Organization, documentation, and time management skills
Support Smarsh customers through product adoption, renewal management, Salesforce documentation, and accurate account resolution.