Bring mining parts expertise to Epiroc as a Customer Care Representative in Timmins, Ontario, serving customers through a hybrid inside-sales schedule.
This Customer Care Representative supports Epiroc Canada Customer Center customers across commercial inquiries and sales administration. The position handles parts, service, equipment pricing, delivery questions, troubleshooting, returns, credits, and customer complaints. It also coordinates with sales and supply chain teams.
Key Responsibilities: Provide commercial parts support to mining and construction customers
Handle calls about prices, deliveries, parts, service, and equipment
Respond to stock, pricing, lead-time, availability, and returns inquiries
Investigate part sales and pricing problems using technical expertise
Coordinate order fulfillment,



expediting, allocations, and alternative solutions
Requirements: Five to ten years of customer service experience preferred
Mining and construction industry experience required for consideration
Five-plus years operating Epiroc or heavy equipment underground or surface
High school diploma required; post-secondary education preferred
Excellent communication, organization, and multitasking abilities
Use mining equipment knowledge, commercial support skills, and customer service experience to serve Epiroc customers from Timmins.

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📌 Mining Parts Customer Care Representative (Ontario)
🏢 Epiroc
📍 Ontario