Support internal users across Microsoft 365, Linux, VPN, and business applications as an IS Product Support Specialist II. Troubleshoot access and system issues.
This experienced support position provides Level 1 and Level 2 assistance for internal information systems and business applications. You will investigate incidents, manage access, support onboarding, maintain documentation, and communicate with technical and non-technical users. The work includes Windows and Linux administration, monitoring, and operational maintenance.
Key Responsibilities: Provide Level 1 and Level 2 technical support
Troubleshoot applications, authentication, VPN, and connectivity
Support onboarding, offboarding, and role changes




Maintain incident records and knowledge-base documentation
Coordinate incident resolution with teams and vendors
Requirements: Minimum five years of relevant support or operations experience
Microsoft 365 support experience
Comfort with Linux systems and command-line tools
Understanding of permissions, authentication, and access management
Robust troubleshooting, communication, and documentation skills
Apply your Microsoft 365, Linux, troubleshooting, and access-management experience to dependable internal technology support and operations.

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📌 IT Support Specialist Linux Microsoft 365 (Ontario)
🏢 Russell A. Farrow
📍 Ontario