Support Bauer key accounts through order management and customer relationships while coordinating inquiries across specialty teams and distribution partners.
The Customer Service Representative serves as the primary contact for key account customers and specialty teams. You will process and track orders, resolve claims and returns, and support Bauer’s brands. The work requires communication, problem-solving, and ERP or order management experience.
Key Responsibilities: Manage inquiries from key account customers and specialty teams
Process and track customer orders through completion
Coordinate with distribution and internal business teams
Resolve customer claims and returns professionally
Support an exceptional customer experience across Bauer’s brands
Requirements: High school diploma or equivalent
One to three years customer service or order management experience
Robust written and verbal communication skills
Microsoft 365 proficiency, including Outlook, Teams, and Excel
ERP, EDI, order management, or B2B portal experience
Apply customer relationship, order management, and problem-solving skills while supporting Bauer customers, specialty teams, and brands.

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📌 Key Account Customer Service Representative (Ontario)
🏢 Insight Global
📍 Ontario