Position Overview
The Taproom Supervisor / Key Holder oversees the daily operations of the taproom, ensuring the space is clean, well-stocked, and running to standard. This role holds primary responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the in office point person in the manager's absence.

Key Responsibilities
Daily Operations

Supervise daily taproom activities, ensuring the space is clean and in proper working order

Ensure all team members follow checklists so that duties are completed and standards are maintained

Inspect and manage the merchandise area and beer fridge, ensuring stock is replenished, neat, and well-presented

Cash Management

Manage taproom cash, including completing cash deposits

Ensure there’s a sufficient amount of coin/small bills for change

Scheduling

Build and manage the taproom staff schedule

Cover sick days and vacation days as needed

Create schedules that reasonably accommodate staff availability and approved time off





Inventory & Stock

Monitor taproom stock levels, including retail supplies, cleaning supplies, beer, outside products, and merchandise

Provide Campbell with a weekly update on stock levels

Flag any issues with low or running-out inventory as they arise

Customer Experience

Coordinate and manage customer requests and feedback

Document customer complaints and compliments and report them to Campbell

Communicate specific customer requests (merch items, kegs, special beer orders) to Campbell

Training & Standards

Train new staff and provide ongoing training for current staff

Ensure all Standard Operating Procedures (SOPs) are followed and operations meet company standards

Marketing & Events

Support marketing and event initiatives on an occasional basis

Represent the taproom at off-site activities such as beer festivals and brand activations

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📌 Burnside Brewing - Supervisor at East Side Alley Tap Room & Cold Beer Store (Nova Scotia)
🏢 A Bell Group of Companies
📍 Nova Scotia