The Customer Service Representative serves as the primary point of contact for key account customers and specialty teams. This individual will manage customer inquiries, process and track orders, coordinate with distribution and internal business teams, resolve claims and returns, and ensure an exceptional customer experience while supporting Bauer's brands. The role requires robust order management experience, customer relationship skills, and the ability to navigate ERP and order management systems.
Required Skills & Experience High school diploma or equivalent
1-3 years of customer service, order management, or related experience
Strong written and verbal communication skills
Proficiency with Microsoft 365 (Outlook, Teams, Excel)




Customer-facing experience via phone, email, and digital channels
Strong problem-solving and decision-making skills
Experience working with ERP systems, EDI, order management systems, or B2B customer portals
Ability to manage multiple priorities and maintain professionalism in a fast-paced environment
Experience supporting cross-functional teams and customers
Nice to Have Skills & Experience Bilingual in English and French
Experience in the sporting goods, consumer products, or apparel industry

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📌 Customer Service Representative (Ontario)
🏢 Insight Global
📍 Ontario