Responsibilities

Collection Responsibility

Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:

Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies.

Documents all customer collection contacts, specifically promises to pay, agreements, and information requests.

Consistent follow up to insure customer information request have been satisfied and commitments have been met.

Researches and resolves customer disputes and issues.

Identifies and follows up on customer payment issues regarding terms of sale.

Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts.

Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives.

Insures customer billing address and terms are accurately reflected in the Customer Master File.

Provide proof of delivery and use the various clients' platforms.

Order Review Responsibility

Initiates appropriate credit action on those orders that have failed the credit checking review.





Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit.

Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group.

Maintains effective communication and negotiation skills with external customers to effect collections while maintaining customer good will.

Process credit card payments correctly using the P21 accounting software.

Act as a substitute for all daily cash receipts and customer account openings.

Qualifications

3+ years of commercial credit collection experience

Bilingualism in English and French is required. The employee must be able to communicate with the company's headquarters, external sales representatives and suppliers.

High School Diploma or Equivalent

Demonstrates proficiency in PC applications, including Microsoft Outlook, Excel, Word, and other applications as required.

Ability to multi-task and prioritize workload.

Excellent organizational and time management skills.

Self-motivated with the ability to work in a team setting.

Working/Other Conditions

Hybrid work model.

Ability to work in a fast-paced environment.

Prolong periods of sitting, and computer and phone use.

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📌 Accounts Receivable Associate (Quebec City)
🏢 Imperial Dade
📍 Quebec City