Support athletic centre members at the University of Toronto through Fusion transactions, program information, and welcoming customer service. This full-time schedule runs weekdays.
Reporting to the Manager, Active Healthy Living Centre, the Customer Experience Representative serves current and potential members. The position delivers fast, productive, friendly service while representing the Faculty of Kinesiology and Physical Education inclusively. Responsibilities include membership sales, program registrations, scheduling, reporting, issue resolution, and information sharing.
Key Responsibilities: Process membership sales and program registrations using Fusion
Complete towel, locker, and other customer transactions
Explain eligibility requirements, procedures, policies, and deadlines




Troubleshoot routine issues and disseminate information
Apply established standards during emergencies
Requirements: Advanced College Diploma or equivalent experience
Three years’ front-desk experience in an athletic facility
One year using Fusion for transactions, scheduling, and reporting
Microsoft Office and Adobe Acrobat proficiency
Strong interpersonal, conflict resolution, and customer service skills
Bring athletic facility experience, Fusion expertise, and sound judgement to member service at the University of Toronto.

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📌 Athletic Facility Customer Experience Representative (Ontario)
🏢 University of Toronto
📍 Ontario