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Business Systems Associate
Reference #46288

Waterdown, Ontario

About the Role
L3HARRIS WESCAM Manufacturing Engineering team is looking for a new member to act as primary interface to the business with regards to an internally developed web application MES. This role will be active in addressing bugs, maintenance, general concerns and process improvements to the application. To accomplish this the individual will need to elicit and document requirements from business stakeholders, communicate with developers and guide stakeholders through the software development life cycle. The individual will have the opportunity to expand our data visibility by developing Power BI dashboards. As part of this role the individual will become the subject matter expert of the application.

Primary Responsibilities

Act as the frontline support for MES to resolve issues, create and manage tickets, support resolution of user issues, identify and document bugs and improvement suggestions, and coordinating support with the project Lead for timely resolution

Own a support request ticketing system. This includes managing volunteers across various shifts

Lead/participate in techniques outlined by the BABOK to understand the business needs and translate the output into requirements

Lead small to medium-sized IT/Operations projects using project management tools and methodologies Design test plans and conduct or support testing for new features and projects to ensure system performance and stability is maintained

Work directly with MES Product Owner to prioritize feature backlog and maximize value/efficiency in changes





Provide operations-related data requests, regularly communicate MES system status, progress on tickets, and upcoming changes to shop floor stakeholders and operations leadership

Use data analysis and root cause investigation to recommend and implement continuous improvement initiatives within MES and related processes

Create and maintain detailed documentation of MES functionality, bug investigations, and user-facing changes

Proactively identify areas of system inefficiency and work with cross-functional teams to improve usability and performance

Provide support during MES downtime or high-impact system incidents

Collaborate on automation initiatives, including BI Reports, and other relevant tools to enhance efficiency and streamline processes where automation can be incorporated

Use technical communication skills both written and verbal, dynamic, resourceful team member that is known for sense of initiative, urgency and innovation

Engage with the shop floor providing updates, clarifying needs and changes, and collecting requirements for changes

All other tasks as assigned by Manager or Operations Leadership

Desired Skills and Knowledge

Advanced user of Microsoft tools with an emphasis on DevOps, Excel, PowerBI, T-SQL, and Visio

Knowledge of Agile methodologies (certification would be considered an asset)

Excellent technical communication skills both verbal and written

Excellent organizational and planning/project management skills

Ability to translate technical data and system changes into clear communication for non-technical stakeholders

Experience with software testing, test plan creation, and bug documentation

Experience working with DevOps, Agile workflows, and managing support ticket pipelines

Demonstrated ability to manage multiple tasks and priorities in a fast-paced, production-focused environment

A proactive mindset, comfortable taking initiative and working independently





Knowledge of Continuous Improvement & Lean Manufacturing Principles

Proficiency in Power BI or equivalent toolsets

Dynamic, resourceful and are known for sense of initiative (sense of urgency, cutting-edge problem solver)

Ability to challenge the status quo and provide recommendations with supporting data

Understanding of business systems architecture

Ability to influence others, and get momentum for your ideas and direction

High energy, positive mindset, constantly focused on how to get better

Ability to learn and grow within a fast-paced environment

Strong facilitation skills, bringing together cohesive and highly engaged teams, with a focus on cross-functional problem solving (ex. 5 why, fishbone, cause map, etc.)

Strong presentation skills with the ability to easily explain technical concepts to a non-technical audience

Lean methodology tools

1-3 years of experience in a business analyst, technical support, or operations system’s role

Experience in an environment that creates/maintains websites

Must be eligible to meet requirements for Controlled Goods Program (CGP)

Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently

Knowledge of ISO9000/AS9100 standards is an asset

Education and Experience

Requires broad theoretical job knowledge.

Bachelor’s Degree with 0 to 2 years of prior related experience.

In lieu of a degree, minimum of 4 years of prior related experience.

At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.

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📌 Business Systems Associate (Ontario)
🏢 L3Harris Technologies
📍 Ontario