Coordinate field service dispatch for TFI Food Equipment Solutions, balancing technician availability, parts, priorities, and customer commitments daily. This newly created position supports reliable service delivery.
As a Dispatcher reporting to the Dispatch Manager, you will schedule technicians and manage service requests across daily operations. The work requires solid organization, communication, customer focus, and problem-solving. You will connect customers with field technicians, Customer Care, Technical Support, Parts, and Operations while maintaining service-level commitments.
Key Responsibilities: Schedule service requests by priority, location, skills, and commitments
Verify parts availability and coordinate shortages with Parts
Communicate appointments, delays, changes, and service updates




Maintain accurate work orders and service management records
Monitor open requests and escalate emerging scheduling challenges
Requirements: Two-plus years in dispatching, scheduling, customer service, or coordination
Exceptional attention to detail and organizational skills
Excellent verbal and written communication abilities
Customer-first mindset with professional, empathetic expectations management
Computer systems experience; field service systems are an asset
Apply your dispatch, scheduling, communication, and parts coordination skills to support dependable customer service at TFI Food Equipment Solutions.

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📌 Field Service Dispatcher TFI Food Equipment (Ontario)
🏢 Elevate Service Group
📍 Ontario