About Covenant House Toronto
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life‑changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

People Operations Generalist
Hybrid, Downtown Toronto

Permanent, Full Time

Level 7

$57,000.00 - $70,000.00 per year

Purpose of Position:
The People & Culture (P&C;) Generalist plays a critical role in ensuring the accuracy, compliance, and efficiency of core HR systems and processes. This role supports many business partners include finance, payroll, operations and youth-facing roles. Supporting payroll, benefits administration, HRIS, and regulatory compliance while maintaining high standards of data integrity. This role will support staff from an educational lens of benefits, entitlements and front-end user functionality.

This role works collaboratively with P&C; Employee Experience Specialist to ensure all areas such as training, policy communications, systems support and KPIs are effective and efficient. This role prioritizes systems functionality, compliance, payroll, reporting, administration and employee process improvements and knowledge of systems.

Key Responsibilities
HR Administration

Maintain accurate employee records including contracts, job changes, and employment documentation

Administer benefits enrollment and changes for Group Health and RRSP

Ensure all personnel files are complete and audit-ready

Track KPIs and provide input and recommendations on improvements

Payroll & Benefits

Work closely with payroll to ensure all changes and systems efficiencies are up to date





Conduct audits related to payroll and benefits administration

Meet with employees to discuss enrolment options and education

Work with vendors to schedule benefits and RRSP education sessions and monitor progress through quarterly reporting

Case Management of STD, LTD, Parental and ESA statutory leaves

Conduct all year end processes including vacation, merit increases and entitlement allocations

Compliance & Policy

Monitor regulatory changes and ensure organizational compliance

Maintain HR documentation and records in accordance with legal requirements

Maintain Policy and Procedure Manual with updated legislation changes and organization education of changes to all staff

HR Systems (HRIS)

Maintain HRIS systems and ensure data integrity

Generate reports and analytics to support leadership decision-making

Identify and implement process improvements within HR systems

Support training initiatives of systems, benefits and additional trainings as required

Recruitment Support

Review and audit new hire documentation for accuracy and compliance

Process new hire data within systems

Employee Relations

Manage case management activities through full life cycle (start to end of leave)

Maintain tracking tools and KPIs for employee relations matters

Intake employee concerns as required and support conflict resolution initiatives with staff and leadership

Conduct return to work and accommodation meetings

Support all WSIB functions

Support in fact‑finding and intake should an internal investigation be initiated

Performance Management

Support performance management cycles (system setup, tracking, reporting) including annual evaluation processes and coaching

Organize documentation and maintain structured records

Support process improvement initiatives for annual evaluation process

Offboarding

Manage termination processes and documentation

Ensure compliance with offboarding procedures





Track and report exit data

Conduct exit interviews

Special Projects

Lead HR projects as assigned

Support employee engagement initiatives

Support training initiatives including monitoring KPIs, expenses, gaps and effectiveness

Lead any systems implementations and changes including change management support

Qualifications
Education & Experience

Post‑secondary education in Human Resources, Business Administration, or related field

CHRP/CHRL designation (or working toward) is considered an asset

3–5+ years of HR experience, with a robust focus on HR operations, payroll, or HRIS

Experience supporting compliance and audits in a regulated environment

Technical Skills

Strong experience with HRIS systems and payroll platforms (e.g., Payworks or equivalent)

Advanced proficiency in Microsoft Excel and reporting tools

Strong data management and auditing capabilities

Core Competencies

Exceptional attention to detail and accuracy

Strong analytical and problem‑solving skills

High level of discretion and confidentiality

Process‑driven with strong organizational skills

Ability to manage multiple priorities and deadlines independently

What we offer:

Meaningful work.

Competitive compensation.

Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.

Employee perks which include discounts on gym membership, city bike rentals and more.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process

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📌 People Operations Generalist (Ontario)
🏢 Covenant House Toronto
📍 Ontario