Job Summary The Store Operator oversees daily store operations, supports a welcoming customer experience, and helps the business meet its sales and operational goals. This hands-on role combines retail management, customer service, team management, and administrative responsibilities.

The Store

Operator maintains effective store standards, supports employees through training and supervision, and helps ensure accurate handling of sales, inventory, and records.

Duties

- Lead day-to-day store management, including opening and closing procedures, workflow coordination, and maintaining a clean, organized, customer-ready setting.

- Provide attentive customer service, assist with questions and concerns, and support retail sales through knowledgeable product guidance and effective service.

- Oversee cashiering, cash handling, and POS transactions; help ensure accurate register procedures and end-of-day records.

- Coordinate merchandising, product displays, inventory organization, and pricing updates in line with store standards.

- Support purchasing and replenishment by monitoring stock levels, reviewing product needs, and communicating with suppliers as appropriate.

- Help plan and carry out store marketing activities and sales initiatives; monitor results and contribute to sales management efforts.

- Assist with budgeting, expense tracking, bookkeeping, and other administrative tasks, maintaining accurate and timely records.

- Supervise and support employees, delegate tasks, and promote accountability, teamwork, and strong leadership on the sales floor.





- Participate in recruiting and interviewing, help onboard new team members, and contribute to ongoing training & development.

- Support scheduling and timekeeping processes and assist with payroll documentation as assigned.

- Communicate expectations clearly, use professional phone etiquette, and address operational issues with sound judgment.

- Organize competing priorities and complete tasks reliably using strong time management and organizational skills.

Qualifications

- Experience in retail management, store management, or a related customer-facing retail role preferred.

- Prior supervising experience and demonstrated ability in team management, sales management, or employee development are valued.

- Experience with retail sales, customer service, cashiering, cash handling, and POS systems preferred.

- Familiarity with merchandising, pricing, inventory practices, purchasing, or store marketing is an asset.

- Administrative experience involving payroll, budgeting, bookkeeping, or recordkeeping is helpful.

- Strong communication skills, negotiation, math, time management, and organizational skills.

- Professional phone manner and confidence handling customer and team interactions.

- Ability to contribute to recruiting, interviewing, and training & development activities.

- Bilingual or multilingual abilities are welcome.

Pay: $17.60-$20.00 per hour

Benefits

- Flexible schedule

- On-site parking

- Paid time off

- Store discount

Work Location: In person

📌 Store Operator (Welland)
🏢 Wings Up
📍 Welland