Support high-volume customer orders in French and English as a Bilingual Customer Service Representative in Mississauga, with a hybrid schedule.
Working with Waters in the former BD business, you will serve as the primary contact for internal and external customers. The role uses SAP, Microsoft Office, and multiple communication channels to manage orders and inquiries. Success requires robust communication, multitasking, problem-solving, and cross-functional collaboration.
Key Responsibilities: Respond to order-related inquiries within established service levels
Process orders across the complete order life cycle
Initiate product and service complaints within required timelines
Resolve customer concerns and support one-call resolution




Provide updates and coverage for customer service regions
Requirements: University degree or college diploma
Fluency in French and English, reading, speaking, and writing
Minimum two years of customer service experience is an asset
Strong proficiency with Microsoft Office tools
ERP, call centre, Power BI, or CRM experience is an asset
Bring bilingual communication, SAP order processing, and analytical service skills to Waters’ customer support team in Mississauga.

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📌 Bilingual Customer Service Representative (Ontario)
🏢 BD
📍 Ontario